FREQUENTLY ASKED QUESTIONS
We understand that you may have questions about your care. Here are answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to reach out to us directly.
We offer a wide range of specialist services, including cardiology and rheumatology. For a full list of our services and to learn more about each specialty, please visit our Services page.
You can book an appointment by calling us at 03 8820 6769, or by using our online booking form. Please visit our For Patients page for more details.
Yes, in most cases, a referral from your general practitioner is required to see one of our specialists. Please check with your general practitioner or contact us for further assistance on referrals.
Please bring your Medicare/DVA card, your referral letter (if applicable), any relevant medical records, and a list of current medications for us to scan into your file. It’s also helpful to bring your private health card if applicable.
We do not process any private health cover claims at this clinic. If you are an overseas student or visitor and have overseas student/visitor health cover, we will provide you with the receipt once payment is made. You can submit it to your private health insurer for further claiming process.
If you are required to be admitted to a hospital for any procedure, the hospital team will do a private health cover check and inform you the outcome.
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made within this timeframe allow us to offer your spot to another patient.
A fee may be charged for failure to attend or cancellation at short notice.
Please arrive at least 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork to be completed.
Yes, we provide convenient on-site parking for patients. Our clinic is also accessible via public transportation routes; please refer to our Contact Us page for location details.
For urgent medical concerns after hours, we recommend visiting the nearest emergency department. Please note that our specialists are available during standard business hours.
Your specialist will review your test results and discuss them with you during your next visit. For certain cases, results may also be shared through secure electronic communication or by phone.